MariMoms utilizes the United States Postal Service for shipping all products to provide efficient and dependable delivery. Shipping weights are determined per the order’s total weight and destination. Orders submitted before 1 pm (ET) Tuesday will be shipped on Wednesday and orders submitted by 1 pm (ET) Thursday will be shipped on Friday. We ship to the domestic United States ONLY; except for Idaho, Iowa, Nebraska and South Dakota which have additional CBD regulations in place.
Damage or loss incurred during shipment is the delivery company’s responsibility. Claims will be filed with the delivering carrier upon notification from customer. Please ensure to include all pertinent information along with pictures in order for us to submit the proper Insurance Claim. Once this claim has been filed, then we’ll ship a replacement order.
We are not responsible for lost or stolen packages, if the USPS or tracking indicates the package was delivered, we can only reship an order once we’ve received written verification from customer that the order has been lost or stolen. Please also contact your mail carrier to ensure it wasn’t delivered to the incorrect address.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Customer Service via email including your order name, order number to [email protected]; Monday through Friday. Our customer service representatives will be happy to assist you.
Return & Exchange Policy
We take customer satisfaction very seriously. Please check your shipment from MariMoms carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 30 days of receipt in writing to [email protected]. Please provide detailed information including images. To be eligible for a return your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Refunds & Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you are not completely Merry about our products, we ask that you provide as much detail on why you’d like to return the open, tried, or tested product so that we may be able to better assist you and if needed, provide further product education. Please note in certain circumstances, opened products may be eligible for a refund in the form of store credit.